Ordering online is easy and convenient. You can use our online
secure server 24 hours a day, seven days a week to place your
order by simply finding the product(s) that you would like and
clicking the "Add to Cart" button. You can then use
our interactive shopping cart to delete accidentally added items,
monitor your product total and determine your desired shipping
method. If you change the shipping settings, don't forget to
press the "Recalculate" button to view your new total
including the new shipping charges. If you want to add another
item to your order, simply press "Continue Shopping"
to go back to our product inventory. When you are finished putting
together your order, click "Checkout" and fill in
the information on our order form.
If you wish to place your order with a live customer service
representative instead of online, you can call us toll-free
at 800-414-8655 between 8 AM and 5 PM, Pacific Time. Please
have your billing and shipping information ready, as well
as the Model Number(s) of the item(s) that you want to purchase.
Once you have placed an order with us at ExploraTrack.com,
we try to keep you informed of the entire order process via
email. When you finish your order, an automated receipt is
sent to your email account confirming the order you just placed.
This email contains the products and shipping methods you
requested, as well as your billing and shipping information
and your personal Order Number. Reference this number with
any problems or changes you would like to make to your order.
We ask that you request these changes as soon as possible
so that we can correct any errors before your order is sent.
If we have any problems with your order, we will call or
email you to try and remedy the problem. For large orders,
we may call you to confirm information on the order with you
personally. As soon as we have fixed any difficulties with
your order, we will ship your order out to you as soon as
possible. Errors can be avoided by double checking your billing
and shipping information, and making sure that your credit
card information is completely correct.
When your order is shipped to you, you should receive a shipping
confirmation containing your selected shipping method, your
shipment's tracking number(s), and a direct link to UPS's
or FedEx's tracking server for your order. (Please Note: UPS
normally requires approximately 24 hours from time of shipment
for the shipment to register in the tracking database.)
ExploraTrack.com accepts Visa, MasterCard, American Express,
We also accept checks and money orders, but we ask that for
these payments you call us at (800)414-8655 to place your
order. We can set up an order for you over the phone and your
order will wait for your payment to be verified before shipment.
Placing an order over the phone for Check and Money Order
purchases before sending payment is considerably faster than
not placing an order first.
(On check payments, please allow two weeks from the receiving
date for processing. Once your check has been processed, we
will immediately ship your order to you.)
We are sorry, but we are not able to accept purchase orders
at this time
Gift Order Information
Giving gifts with ExploraTrack.com is incredibly simple.
While placing your order online, select "Yes" when
asked if your order is a gift and your order will be sent
to your recipient with a gift receipt that contains who the
product was from, who it was to, and the products included
in the order. No prices will be included on the receipt.
Difficulties With Ordering Online
Due to the large variety of computer systems and software
available on the market we are not able to anticipate every
user's system configuration. Our site is designed to be fully
compatible with as many different web browsers and computer
systems as possible, but sometimes our customers are unable
to use certain portions of our site. These problems are almost
always due to a problem with software or settings on the user's
computer that block cookies which our site uses to maintain
checkout and cart information. Other times our customers are
using old versions of their web browser software. Our site
require Internet Explorer 5+ or Netscape Navigator 6+ for
full support. Other browsers such as Opera and Mozilla should
work with our site but have not been tested fully.
If you are having problems adding products to your shopping
cart, make sure that cookies are activated on your computer,
then try adding products again. If your browser makes a distinction
between First Party cookies, Third Party cookies, and Per-Session
cookies, be sure that both First Party cookies and
Per-Session cookies are Enabled. Please view
our Cookie Information
page for more help.
If you are still unable to order, we suggest that you call
us toll-free at 800-414-8655 between 8 AM and 5 PM,
Pacific Time, Monday through Friday. A customer service representative
will be happy to help you place your order over the phone.